Hello, I have gotten an error message while installing morebox software...this is what I got

Please power on your STB.
Open Serial Port..
Sync to serial port..
Send Address..
Move Chunk:bloader3_3329e
Download Chunk:maincodeE001
Download Chunk:CAS_data
->Error:No Packet receive!
in execute command:transfer -z 65664 7127
Retry..OK
Move Chunk:ui_rock_mideast
Move Chunk:lg_samsat
Download Chunk:defaultdb
Move Chunk:userdb
Burn Flash, DO NOT power off!
Rebooting

Can you tell me what this is
->Error:No Packet receive!
in execute command:transfer -z 65664 7127