I have loaded the orion 2039 in my x-cam premium orion and the sofcamkey that appears in the zip file

I can't see the Multicanal channels (Hispasat 30ºW).
When I go to the CI menu of the X-cam, in the nagravision section doesn't appears this privider.

It is correct?

If you convert the sofcamkey file to wordpad (.txt) you can see the provider Multicanal with the current keys. Why can I not see this provider in the CI menu?

Thank you