Virgin crackdown on Virus malware
Published: 11.57 Europe/London, June 16, 2011 by Julian Clover
Virgin Media has been working with the Serious Organised Crime Agency (SOCA) to warn customers on its network if they have been infected with the dangerous SpyEye trojan variant.
It follows the initiative launched last year by the cablenet to help protect customers from some of the more malicious forms of malware on the internet.
Although Virgin provides security software to its broadband customers at no extra cost, research conducted through its Digital Home Support service has highlighted that around a quarter of customers that get in touch with Virgin Media for support have not installed any type of computer protection or are failing to keep their security software up to date.
SOCA detected around 1,500 Virgin Media customers infected with the SpyEye trojan present and at risk of identity theft or fraudulent bank activity.
Virgin Media has proactively written to infected customers with practical advice on how to deal with removal of this particularly nasty trojan with options for customers to get help if they are unable to manage the disinfection process themselves.