Convergys, Sigma to design all-in-one back office suite for cable, broadcast

MIchelle Clancy ©RapidTVNews | 12-10-2011

Billing and OSS behemoth Convergys is eyeing cable/broadband/satellite providers with a new solution for the design, delivery, and management of next generation communications and entertainment services.
The new solutiom will combine Sigma Systems’ OSS software solutions into the Convergys Smart Revenue Solutions Suite. Convergys has struck a strategic, worldwide reseller agreement with Sigma Systems. With Sigma’s advanced IP service fulfillment solutions, purpose built for complex service bundling, the idea is to provide a platform for innovative and differentiated revenue-generating service offerings, delivered over any access technology and to any device.
The joint solution will allow marketing, customer care and IT organizations to plan for, implement and accelerate the speed of their transformation efforts, helping enable service providers’ evolution into next-generation operators.
“This partnership brings together two global companies with proven expertise and deployments in business and service transformation,” said Morag Lucey, Convergys senior vice president of marketing and product management. “With the advent of new video, entertainment, business, and cloud-enabled offerings, service providers have to address both business and service transformation at the same time to successfully expand their offerings and supporting operations systems. Integrated BSS/OSS solutions from Convergys and Sigma will help service providers effectively define, price, order, provision, and bill for services in a holistic manner.”