Telefónica selects JDSU's assurance for its IPTV infrastructure
Iñaki Ferreras ©RapidTVNews | 15-10-2011 JDSU has announced that Spain's main telco Telefónica has deployed its Home Performance Management (PM) solution to proactively monitor and troubleshoot service issues for its IPTV content and on-demand services.
Telefónica operates Spain's leading IPTV service, Imagenio, providing standard and HD programming to nearly 800,000 customers. JDSU's Home PM centralised solution offers remote visibility into Imagenio's home networks, using non-intrusive software to report on customer quality of service issues and to dispatch information in near real time to technicians.
The JDSU HomePM solution is a software application that works alongside existing Auto Configuration Server (ACS) solutions. It is a standards-based tool that automatically identifies and demarks problems between the service delivery platforms, core and access networks, and the home network. It reduces customer service call volume and improves troubleshooting efficiency by simplifying diagnostics and identifying the issue the first time.