A1 Telekom Austria picks Agama for IPTV monitoring

Jörn Krieger ©RapidTVNews | 15-12-2011

Austria's national telco A1 Telekom Austria will expand its IPTV quality monitoring set-up with Agama's embedded monitoring solution to cover the complete end-to-end service distribution.
With this deployment, A1 aims to improve service quality and increase customer satisfaction, according to the Swedish technology company.
A1 will extend its existing Agama installation with embedded set-top box monitoring for last-mile and in-home service quality assurance. With a quality monitoring solution spanning from the head-end site to the point of actual service consumption, the telco will gain insight into the distributed service quality throughout its deployment chain.
The system will support real-time problem discovery and impact analysis, proactive customer support and enable methodical improvements of the overall service quality.
"It's with great pleasure that we see A1 selecting their Agama solution to become a cornerstone for their IPTV quality assurance processes," said Mikael Dahlgren, CEO at Agama Technologies. "In deployments of the Agama DTV monitoring solution we have seen drastically lowered numbers of incoming calls to customer support, truck rolls and unnecessary set-top-box swaps almost reduced to zero and actual measurable increases in customer satisfaction."