Pace, ES3 team to deliver smart, integrated customer care TV apps
Editor ©RapidTVNews | 25-01-2012
Revealing that customer service may be just an important as technology when comes to maintaining and gaining subscribers, ES3 and Pace have announced a partnership for intelligent customer care and self-service TV applications for Microsoft Mediaroom IPTV Operators.
With the ultimate aim of providing unique customer care and self-service TV applications for IPTV service operators, the two companies have agreed to work together on utility-based TV applications leveraging of Pace's hardware, Customer Care and service management programs.
Pace and ES3 have agreed to work to integrate these capabilities into Pace's Services Management System (SMS) to enable rapid deployment into Pace's customer base. SMS is part of Pace's Broadband Management Solution, which also include its third generation Device Management System, marketed under the CMS brand and the related hosted customer care offering that support IPTV deployments.
For its part, TV application provider ES3 offers a series of content, social and utility-based interactive TV applications delivered on the Microsoft Mediaroom IPTV platform for Service Operators. Commenting on the move, CEO Doug Edwards said: "This deeper, strategic partnership is very important to ES3's TV application strategy. Under a collaborative roadmap, our utility-based TV applications program is about to be injected with a level of capabilities and integrated intelligence…Pace's offering, when combined with ES3's penetration of consumer based TV applications in the Microsoft Mediaroom market; make this a '1 and 1 equals 3' scenario."
Added Pace SVP Services Jonathan Cobb: "This extended partnership builds on our existing relationship with ES3 and enables us to provide support for the IPTV service on the TV. The new application will boost subscriber satisfaction, and may even eliminate the need for them to call for support at all."