Solidere gains IPTV boost with juiced up Orange network
Editor ©RapidTVNews | 05-03-2012
Orange Business Services and Solidere have renewed and enhanced a five-year telecoms infrastructure contract designed to beef up broadband network and IPTV services for the Beirut Central District.
Overthe past five years, Solidere has offered on-demand IPTV services including a range of movies, sports and TV programmes that stream directly to residents' TVs over the broadband network, which Orange designed, built, and currently operates on behalf of the operator.
At its launch in 2008, the IPTV service was one of the first of its kind available on a commercial basis in the Middle East, and the network was the first to support broadcast and on-demand HDTV. At the time, the new service was integrated into a Solidere-operated private broadband network that had been designed and installed by Orange in 2006.
The renewed contract includes a new Orange call centre management solution for Solidere that is designed to provide customers with improved customer service, including achieving shorter call waiting times and much less call abandonment with, the operator hopes, fewer resources.
Explained Mounir Douaidy, General Manager, Solidere: "We continue offering next-generation telecommunications services in Beirut Central District as part of our high profile real estate developments, meaning our customers enjoy the best and the most advanced IP-based, on-demand telecoms services."