It may still be celebrating capturing rights to English Premier League football from 2013 but BT has been revealed as top of the league when it comes to service complaints about pay-TV.
According to the latest and fifth quarterly report into service complaints by Ofcom, covering telecoms providers and for the first time pay-TV in the period January to March 2012, the UK broadcast regulator received the most service complaints about BT Vision, with 0.27 complaints per 1,000 customers. This compares with 0.07 and 0.03 for cable MSO Virgin Media and satellite giant Sky respectively.
Overall though, complaint levels are much lower for pay-TV and mobile telephony than for landline telephony and broadband services.
Speculating as to the reasons for the relatively high number of complaints about BT Vision, Ofcom pinpointed issues related to their sales processes and problems with billing. It did, however, also note that BT Vision had improved its performance quarter-on-quarter.