du does 5-year network managed services agreement with Huawei

Louise Duffy | 16-07-2012

United Arab Emirates telco du has announced a new five-year network managed services agreement with global ICT solutions provider Huawei.
du says its customers will benefit from the combined strength of its converged fixed and mobile network, while at a corporate level du will have access to a wide pool of experts and industry-leading tools, allowing it to further optimise its network potential.
As part of the agreement, Huawei will manage du’s network operations including mobile, fixed and broadcasting networks. du will continue to deliver advanced network solutions with increased operational and network efficiency that will further develop the service experience of its customers.
Managed services is the new frontier when it comes to optimisation of company resources. By partnering with Huawei in implementing it, du will be able to increasingly focus on its core result areas and further streamline its operations.
Fahad Al Hassawi, chief human resources and shared services officer at du, said: “We have worked with Huawei on several key projects in the past, and today marks the evolution of our relationship as we take our partnership to a new high. Our primary focus in all of our actions is to provide the ultimate customer services experience. To achieve this, we seek ways in which we can develop our network and the services that we can offer to our customers, which is precisely what our new agreement with Huawei will achieve.”
Xia Chaojie, Middle East Region VP of delivery & service at Huawei, added: “Huawei is one of the leading managed services providers worldwide, and we will use this vast global expertise to provide du and their customers with an exceptional service experience.
“This multi-year landmark agreement will allow Huawei to assist du with the complex task of managing a converged end-to-end network. It also gives us an opportunity to extend our managed services portfolio to include new and previously untapped solutions.
“Leveraging the best practices of Huawei’s global service experience, we will together benefit the UAE community as a whole. Furthermore, Huawei’s innovations in the service area shall continue to develop through this project—maintaining our position as the most competitive and attractive managed services partner in the UAE and the region."