Finecom selects Agama for TV service quality monitoring
May 13, 2014 07.51 Europe/London By Robert Briel
Analyzer OMNIA - Dashboard viewVideo service quality assurance expert Agama Technologies has been chosen by Finecom Telecommunications, the second largest cable network in Switzerland, to provide its DTV Monitoring Solution for continuous and real-time TV service quality monitoring, assurance and analytics.
Finecom operates the glass fibre backbone for 21 independent cable network operators providing the Quickline multimedia product (internet, fixed network and mobile telephony, as well as TV) to end customers in over 300 municipalities. This fast-growing company driving the wave of consolidation in the Swiss cable network market, will now be benefitting from Agama’s solution to ensure the delivery of a high-quality TV viewing experience to its customers.
“We’re very pleased to have won this deal and we’re excited to be working with yet another proactive and progressive player in the cable space,” says Mikael Dahlgren, CEO of Agama Technologies.
“By combining our comprehensive solution with our domain expertise and experience, Finecom will have the best support in both daily operations and continuous long-term improvements to efficiently manage and assure the TV service quality and the customers’ experience.”
The Agama DTV Monitoring Solution is a solution for providing full transparency of video service distribution from the head-end to the viewing device. It supports TV operators’ business processes, across departments and workflows, with actionable insights that help to proactively manage service quality and customer satisfaction, whilst lowering OPEX and improving customer retention. One element of the holistic solution delivered to Finecom is the Analyzer OMNIA, Agama’s latest cable TV quality assurance probe that offers unmatched density and parallel capacity, supporting concurrent real-time monitoring of up to 48 QAM RF multiplexes and their contained services in one 2U server, without the need for round-robin scheduling.
Agama is showcasing its complete solution for end-to-end video service assurance, including the Analyzer OMNIA, at ANGA COM 2014 in Cologne on May 20-22.