Telefónica selects Amdocs for LATAM quad-play transformation
Juan Fernandez Gonzalez
| 10 June 2014
Amdocs and Telefónica are teaming up to deploy quad-play services in Chile and Peru. The Spanish telco has chosen the American software producers to lead the transformation of telecoms and TV services in the South American markets.
By standardising Telefónica's business support systems (BSS) on Amdocs software, Telefónica subscribers will be able to move seamlessly between all customer interaction channels, whether self-service or agent assisted, via the Web, call centre or at the retail store, across its entire quad-play offering – wireline, wireless, Internet and TV.
"With the new transformation projects in Chile and Peru we are continuing to execute on our strategy to differentiate Telefónica by enabling all customer interactions online and ensuring a world class multichannel and digital customer experience" said Phil Jordan, global chief information officer of Telefónica.
"The awarding of these projects to Amdocs in addition to the Argentina transformation already underway enables us to leverage Amdocs' market-leading products and best practice business processes to ensure high levels of standardisation and re-use across the group with transformation speed and cost advantages."
Patrick McGrory, Amdocs' president for the Caribbean and Latin America region, added: "We've developed innovative methodologies and expertise specifically targeted to help customers like Telefónica who operate in multiple countries, transform and establish group synergies that can power a better end-customer experience, while driving profitable growth."