Home Telecom selects Entone for hybrid TV
| 01 October 2014
Home Telecom has selected Entone's Engage Service Assurance solution for hybrid TV services.
Home Telecom is an independent telecommunications company headquartered near the Charleston region of South Carolina, offering quad-play services including IPTV to more than 20,000 access lines, 50% of which are served by fibre to the home or business. In early 2014, Home Telecom announced the first gigabit community in South Carolina.
"As summarised in our corporate vision – Be THE Best and Easy to Do Business With Company – Home Telecom is committed to innovation and delivering the best customer service in the area," said William Helmly, Home Telecom president and COO. "With Entone's Engage solution, we can ensure our customers have the best service experience by reducing the complexity of software and firmware management. We can resolve customer issues quickly by having the ability to troubleshoot remotely, which also helps minimise support costs, enabling us to maintain competitive pricing."
Entone's Engage service assurance solution offers a suite of software tools customised for service providers to help them manage and support their hybrid IP services over any network. Software modules for Engage include: Ensure for software (firmware) management; Ensight for remote troubleshooting and support; Enforce for device control management; and Enspect for monitoring quality of service.
"In this competitive environment, an operator's success will depend not only on its service portfolio but also the ability to ensure reliable performance and service quality," said Mark Evensen, founder and CTO of Entone. "We are excited to be partnering with Home Telecom to support their efforts in further strengthening their subscriber relationships as they introduce new advanced IP services."