ZAP taps ARRIS for nDVR, VOD
Michelle Clancy
| 13 November 2014
ZAP, a television service provider in sub-Saharan Africa, has chosen the APEX3000 from ARRIS Group to enable delivery of its network DVR (nDVR) and video-on-demand (VOD) services.

The solution was deployed by ARRIS Select VAR Satcab, a Portuguese-based company which designs and delivers professional, digital media projects.

Service providers like ZAP face increasing demand for narrowcast channels to support growing consumer entertainment desires, such as expanded VOD libraries and nDVR, and APEX3000 increases channel capacity by merging network traffic.

The deployment at ZAP follows the successful use of the APEX3000 solution by NOS, ZAP's sister company and one of Portugal's Internet and TV service providers. NOS deployed the APEX3000 in 2013 to manage catch-up services. Following the implementation in Portugal, the APEX3000 became ZAP's recommended solution with the deployment being facilitated by SatCab.

"Providing value-added services to our subscribers will ensure we continue to be the provider of choice for our customers," said Luís Henriques, engineering and IT director at ZAP. "The rising demand for catch-up TV meant we had to upgrade and improve our delivery network, and the ARRIS APEX3000 was an ideal choice as it allowed us to consolidate video and data services in an agile and flexible way. Not only can we offer services we know our subscribers want, but we also ensure our network can effortlessly scale up as we grow."

The ARRIS 2014 Consumer Entertainment Index (CEI) showed that binge viewing is becoming ubiquitous, with 80% admitting to watching multiple episodes of a series in one sitting, and the most popular way to binge view content is via a free catch-up service. This appetite to watch more TV in a single sitting has meant that DVR technology has had to improve to keep pace. The CEI report also showed that 62% of DVR owners said they had to delete programmes because they ran out of space, and this caused frustration 74% of the time in homes surveyed. ZAP's deployment of the APEX3000 facilitates the move to an nDVR model and alleviates concerns about local storage, a trend that is growing across the industry.