Wyplay, SIGFOX collaborate on pay-TV operations

DetailsMichelle Clancy | 23 December 2014

Pay-TV software solutions firm Wyplay, and SIGFOX, a provider of energy-efficient IoT connectivity, have revealed a joint technology collaboration to streamline broadcast operations.

The system integrates SIGFOX's IoT cellular connectivity solution with Wyplay's open-source pay-TV set-top-box (STB) middleware. This will allow TV operators to connect their broadcast decoders to their backend systems without a direct Internet connection.

In one use case, essential customer-care diagnostics information can be retrieved from STBs over SIGFOX's network and cloud platform by the TV operator's call-centre staff. With this data, the operator can quickly identify the root cause of a customer complaint, such as a dead battery in the remote control or a disconnected satellite cable—information that can significantly shorten phone calls between call centres and customers, thus improving the subscriber's satisfaction and reducing operating costs.

The SIGFOX global IoT network, which is operating in several European countries and will begin deployment in the US in the beginning of 2015, is designed exclusively for two-way, small-message device communication. It is claimed to be able to eliminate the cost and energy-use barriers to wide adoption of the IoT and greatly extends the battery and service life of connected devices.

Drivers and APIs for SIGFOX-capable dongles and integrated chips will be pre-integrated in Wyplay's Frog client open-source convergent TV middleware as part of the SIGFOX Ready program, in which SIGFOX certifies partner hardware.

"This partnership clearly illustrates the kind of win-win efficiencies that the Internet of Things can deliver via SIGFOX's network and the innovative thinking that typifies the Frog by Wyplay alliance," said Stuart Lodge, executive vice president global sales at SIGFOX. "Helping TV operators improve customer service, while lowering operating costs is a powerful example for other industries and service providers."