Amdocs secures back-office contract with Telefónica Brazil

DetailsGabriel Miramar-Garcia | 11 February 2015

Amdocs has secured another contract with Telefónica in Latin America, this time in Brazil.

The deal is part of the operator's on-going back office transformation in the region, which has already included contracts for Argentina, Chile and Peru.

Telefónica is Brazil's largest fixed-line operator and owns a majority stake in Vivo, the country's largest mobile operator. In all it offers fixed and mobile voice services, broadband and television to more than 95 million customers nationally. Amdocs will overhaul Vivo's quad-play solution as part of a five-year maintenance and service agreement, replacing the company's legacy and multi-vendor systems with Amdocs' single BSS platform, and adding self-service, service order management, a master enterprise catalogue and revenue management applications.

"The revamp of Vivo's existing system will allow it to operate more efficiently, enabling it to keep up with competitors such as TIM Brasil, which is also updating its BSS," said Ovum researcher Chantel Cary, in an analyst note.

She added: "The value of the contract was not made public, but it is clearly a good win for Amdocs as it continues to expand its relationships in Latin America. Following similar deals with Telefónica in 2014, the addition of Telefónica's Brazilian operations shows that Amdocs has proven its competency in overhauling and standardising BSS in the region. In addition, the opportunity to work with Telefónica in the region's largest telecoms market could open the door for Amdocs to win similar contracts with other operators in Brazil and throughout the region."