Etisalat selects Agama for IPTV, OTT monitoring system

DetailsRebecca Hawkes | 24 April 2015

UAE telecommunications operator Etisalat has opted for Agama Technologies' video service quality and customer experience monitoring for its IPTV and over-the-top (OTT) video services.

Agama was selected through its regional partner, IT and technology provider, Al-Falak, to provide a digital TV monitoring system covering the end-to-end video distribution infrastructure from head-end to consumer devices such as set-top boxes, smartphones and tablets.

"This deal reinforces Al-Falak's position, as we extend support to the region's telecoms operators in adapting their networks to deliver video over IP networks. We look forward to working closely with both Etisalat and Agama on this project, and many such future assignments," said Ahmed Gabr, regional manager, Al-Falak.

Mikael Dahlgren, CEO, Agama Technologies, added: "The provided solution, combined with our extensive experience, will empower Etisalat's internal processes such as incident handling, systematic elimination of underlying problems, change management and customer support, with a transparency that ultimately will result in drastically lowered OPEX and improved customer satisfaction."