SKY TV expands NetCracker back office


Michelle Clancy

| 12 August 2015

New Zealand satellite pay-TV provider SKY Television is expanding its use of the NetCracker Billing and Revenue Management solution with a seven-year strategic partnership for professional services.

NetCracker is upgrading its solution with enhanced functionality as part of the project with SKY. This will enable SKY to improve its billing and customer care functionality and implement a more sophisticated self-service portal, which will enhance visibility into customer operations and augment experience.

"Our strategic partnership with NetCracker, as well as its comprehensive Billing and Revenue Management solution capabilities, encouraged us to extend our relationship with NetCracker," said Quinton McKenzie, head of billing and subscriber services at the satellite company. "We look forward to enhancing our customer-centric operations through the use of NetCracker's product and service offerings."

As part of the expansion, NetCracker will deliver a wide range of professional services to SKY, including programme and project management, development, testing, training, consulting and support services.

"As the way consumers watch TV and access content changes, service providers will benefit from having sophisticated billing capabilities that improve customer experience and maximise retention rates," said Loh John Wu, vice president Asia-Pacific at NetCracker. "We are excited to help SKY optimise its billing operations, which will enable it to improve customer experience through enhanced visibility and personalisation."