I hope this is the right place for this question as I'm new to this. I need some help please.
My 1 metre dish has been re-aligned by an engineer from Hotbird 6 to Eurobird 9 at 9E to receive the new BBC Prime channel with Viaccess card.
Atom 9000 receiver, frequency 11996, symbol rate 27500, FEC 3/4, polarization vertical, modulation QPSK. Plenty of other channels on different frequencies, but nothing at all on the above for Prime.
Does anyone have any info as to where I am going wrong?