Major problem hits Top Up TV boxes

Tuesday, May 5 2009

A software download on Sunday caused some Top Up TV boxes to stop working, requiring a hard disk format or a software revert to permit the box to be used again.

Thomson DTi6300 boxes, the first generation of Top Up's DTRs, were affected by the download in what a Top Up TV representative described on the Digital Spy forums as an "extraordinary" event "of great concern" to the terrestrial pay TV company.

"As most of you will have read (and possibly experienced) there was an issue with the Sunday morning EPG download that caused a problem on the first generation DTRs," the Top Up TV staff member posted.
"We've found that either a hard disk format or software revert recovers the situation.

"We're obviously very concerned to determine what caused the issue. We've been downloading EPGs every day since launch without issue so yesterday's problems are extraordinary and of great concern to us.
"I'd like to pass on Top Up's apologies to anyone affected by this issue."
Because the fix involves wiping the box, any recorded programmes on the affected DTRs are lost.