Samsung Sky+ HD boxes 'to get EPG update'

Friday, September 4 2009, 17:56 BST

By Andrew Laughlin,

Sky will next week start contacting Sky+ HD customers with set top boxes manufactured by Samsung about them getting the new electronic programme guide.

The new EPG started rolling out to Sky+ HD boxes on March 10, with receivers manufactured by Thomson first to get the update, followed by customers with boxes manufactured by Pace in April.

Last month, the satellite platform holder said that "additional and planned development work" was taking place before it could send the new guide to customers with Samsung and Amstrad boxes.

Digital Spy Sky+ HD forum members have regularly discussed the rollout and the new software, including users with boxes manufactured by Samsung and Amstrad who have been waiting to find out when their equipment would be upgraded.

In response, a Sky spokesperson told DS that the firm is now ready to start contacting 30,000 customers with Samsung boxes about them upgrading to the new EPG.

"The EPG migration is still on track and we're delighted with the feedback we've received from those with the new Sky+ HD guide, which now includes those customers with Thomson and Pace boxes," he said.

"We thank all other customers for their patience while we roll out with controlled phasing to all other boxes. We will continue to contact customers with more information prior to migrating them to the new guide, including 30,000 customers with Samsung boxes just next week."