Problem with STB(OSN HD Box Model: Ksc-B275NSS)

[m.gobech]

Hello and Greetings to you all!!

I'm an existing subscriber
to Orbit Showtime Network
(OSN) Tv Package.but my STB(OSN HD Box Model: Ksc-B275NSS)
Unexpectedly stucked at
somewhere.when i switch it
on with or with out
connecting the
Anthenna cable,it
unexpectedly started
desplaying only the following notification:

Loader.
<< New software being
downloaded.Do not switch
off your Set-Top-Box.
Downloading software.....STB
waits for signal......>>

there's
also a progress status bar at
the bottom of the Tv
screen showing only:
"0% Completed".i can't go
into the menu
option or can't exit and
recover the channels,it just
stucked in there!!

Dear Friends,i kindly ask you to help
me avoid this problem! what
should i do to resolve this
problem and get back the
channels? is there a hard
reset method to perform on
OSN HD Box and get back to
it's Menu?if "Yes",how do i
do that?

P.S: as you guys know this Box do not have any port to neither connect it to a USB Flash Disc nor a Serial Port(RS-232).

Expecting your speedy
reply,Thanks in advance!!

Gobech.

[m.gobech]

What is The Default Transponder Frequency of OSN on Nilesat @ 7° west,that locks the tuner on the box?do you think "this problem might occure,if i'm not receiving a signal from that particular Tp"?

if The Default Tp Frequency of OSN on Nilesat is one of 11996/h/27500,12034/h/27500 or 12073/h/27500,i'm not in a location where i can get a signal from these Tps.so,do you think this is the case that caused the problem on my OSN HD Box which i mentioned above?!???

I'm eagerly waiting for your replies,Please do not ignore!!!

Lots of Thanks!

[Andrushenka]

I have changed the title of your thread because your title was not really informative about your question....