SNL’s Colin Jost takes TWC to task via Twitter

DetailsMichelle Clancy | 05 July 2015




Saturday Night Live’s Weekend Update co-host Colin Jost is waging a social media war on Time Warner Cable customer service.


After what he says has been four months of problems, several visits from technicians, 26 service calls and a Twitter exchange, his pay-TV service is still broken. And, the company still only credited Jost $18.75 — playing into the stereotype of horrific cable customer service.

So, given that he has almost 100,000 Twitter followers, he decided to use that reach — he asked them to switch to Verizon. At one point he even offered $50 to anyone who did.

Verizon was pleased. “@TheColinJost Just throwing this out there: we're in full support of this plan,” Tweeted the telco.

“He did prove one thing — Time Warner Cable treats all its customers equally,” said the Motley Fool, in an analysis. “Being on TV did not help the star get his problem fixed, nor did it stop him from receiving the unhelpful, patronising attempts at service the company has become famous for.”