Peru's watchdog halts Telefonica’s triple-play price rise


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Juan Fernandez Gonzalez

| 21 March 2016




Peru's Organismo Supervisor de Inversión Privada en Telecomunicaciones (OSIPTEL) has told Telefónica's Movistar to immediately stop the price increase of its convergent offer, due to a lack of information for the subscribers.



telefonica peruAccording to the telecoms authority, Telefónica hasn't made clear which services within the triple-play package – including pay-TV, broadband and phone – will be affected by the increase.

In addition, there is not enough information about the customers' right to cancel their subscription or change their package if they are not happy with the price changes.

“According to the current regulation, right to information must be guaranteed so subscribers are able to made a proper decision regarding the price increase, which is why OSIPTEL has requested the operator to do so,” the watchdog said.

The halt to the price rise is only temporary, until Telefónica shows there has been adequate communication of the price increase.

The Spanish telco is a dominant player in Peru, where it has its largest Latin American pay-TV operation. During 2015, Movistar's subscribers grew by 27% in Peru to reach 1.2 million households, over 65% of the market, according to official figures.