J:COM and Plume to rollout smart home services across Japan
JUNE 29, 2020 12.32 EUROPE/LONDON BY JULIAN CLOVER

Cable operators across Japan are to offer advanced smart home services following an agreement between J:COM and Plume.

J:COM, which has 5.5 million subscribers of its own, will be able to distribute Plume’s platform to cable operators across the country.

Agreements are already in place with Chupicom Fureai, Chupicom Hiroshima, Imizu Cable Network and Kanazawa Cable expected to go live in July.

“We’re delighted to enable J:COM to develop its commercial operations and at the same time, further expand Plume’s presence throughout Japan and Asia”, commented Fahri Diner, Co-founder & CEO, Plume. “Today, in-home connectivity is at the forefront of every consumer’s mind, and we believe that with self-install and contactless support at the heart of our offering, there is no better time for cable operators in Japan to delight their subscribers with a comprehensive smart home offering’.

Powered by cloud and AI technologies, Plume’s CEM Platform enhances the subscriber’s in-home Wi-Fi experience, while significantly reducing the service provider’s operational costs. ZAQ Mesh Wi-Fi combines intelligent back-end support tools and highly personalized front-end consumer services.

“Plume understands the critical needs, demands and challenges of today’s smart homes and has become an established partner to ISPs, including cable operators, around the world,” said Mr. Yusuke Ujimoto, Corporate Officer and GM, Business Innovation Unit at J:COM. “Cable operators across Japan are now empowered with the tools and technology they need to remain competitive and provide high-value services to their subscribers.”

J:COM will offer Plume’s full suite of products, including Haystack – Plume’s intelligent suite of support services, tools and data dashboards – that provides insight to enable service providers to manage subscribers more effectively.